Support — Woventico Campaign Engine for WooCommerce
Support • Woventico Campaign Engine for WooCommerce

Support that gets your campaigns live

Browse docs for quick answers or open a ticket for help with setup, compatibility, licensing, and troubleshooting.

Open a Ticket → Read Docs Upgrade to Pro
🧱 Blocks & Classic compatible 📎 Screenshots help faster 🔑 Licensing & activation help

Open a support ticket

The more details you share, the faster we can help. Include WooCommerce + WordPress versions and your checkout type (Blocks or Classic).

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Ticket details

Submit your request and we’ll reply by email. (Replace this form with your Elementor/WPForms endpoint.)

If you’re not sure, tell us what theme/builder you use and we’ll help identify it.
Tip: Include the exact campaign type + conditions + product/category used.
Attach a screenshot of the campaign settings + cart/checkout result.
Try docs first

Replace action="#" with your form handler URL (WPForms / Fluent Forms / Elementor Form action). If you prefer, link this section to your ticket system page instead of using a form.

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Quick help

Start here for the most common questions.

Getting startedInstall, activate, and create your first campaign.
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Blocks compatibilityCart & Checkout Blocks: requirements and best practices.
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Licensing & activationHow Pro/Agency/Lifetime activation works.
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TroubleshootingCommon conflicts and how to debug faster.
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Before you open a ticket

  • ✓Update to the latest plugin + WooCommerce version
  • ✓Disable caching/minify temporarily for testing
  • ✓Try switching to a default theme to isolate conflicts
  • ✓Include screenshots of campaign settings + cart/checkout

Response times

We aim to respond as quickly as possible. Agency plans may receive priority handling. (Replace this text with your actual SLA policy.)

FAQ

Support questions we get the most.

Do you support Cart & Checkout Blocks?

Yes. The Campaign Engine is built to work with WooCommerce Cart & Checkout Blocks and classic checkout flows.

What information should I include in a bug report?

Please include WordPress/WooCommerce versions, checkout type (Blocks or Classic), your campaign type + conditions, and screenshots. If possible, include the exact steps to reproduce.

How does license activation work?

Paid plans require activating your license key on your site. If activation fails, include the error message and your site URL in the ticket.

Do you offer refunds?

Paid plans include a 14-day money-back guarantee. Please check the refund policy for details.

Can I use one Pro license on multiple sites?

No. Pro is for 1 site. If you manage multiple sites, use the Agency plan (50 sites).

I’m using caching/optimization plugins—can that cause issues?

In some setups, aggressive caching or JS/CSS optimization can affect checkout behavior. For debugging, temporarily disable optimization features and test again.

Open a Ticket → Browse docs See pricing